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Safeway complaints

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440 North Estrella Parkway
Goodyear, AZ 85338-2880 | Get Directions

(623) 476-1708

http://www.safeway.com

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Total Amount in Dispute:
$58.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Safeway closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Safeway

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9/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $58.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

This store at 440 Estrella Parkway in Goodyear Arizona refused to accept my personal check for a $58.00 grocery bill, claiming that I didn't have enough money in my bank account! A manager on site (blonde woman) said she ran my check through their machine three times, but since it didn't go through she refused to over ride it for me! No matter what I said about having plenty of money in my checking account, representative remained cocky and very defiant! In the end, after trying every thing to convince representative that she really should accept my check and manually run it through, I left all my groceries in my cart and walked out of the store! Please change your check policy to accommodate the failure of your electronic machines, I have written many checks at your Safeway store without any problems until today (Friday, August 19th, 2022)! Resolution Sought I expect a full and sincere apology and a $100 gift certificate for all the trouble I went through!

Company Response

8/31/2022

I am the Director of Front Operations in the Southwest Division. I reached out and spoke with the complainant today, 8/31 at 4:00 PM. I apologized and offered her a $100.00 giftcard for her inconvenience. I gave her the option of picking it up at Safeway Store #2618 or sending it to her in the mail. She opted to have it sent to her. The giftcard will go out tomorrow and hopefully she will receive by the end of the week.

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