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Safford Chrysler Jeep Dodge Ram of Warrenton complaints

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7308 Cedar Run Drive
Warrenton, VA 20187 | Get Directions

(540) 340-9308

http://www.saffordofwarrenton....

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Total Amount in Dispute:
$29,697.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Safford Chrysler Jeep Dodge Ram of Warrenton closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Safford Chrysler Jeep Dodge Ram of Warrenton

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6/28/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $29,697.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

I bought a 2014 dodge charger r/t on march 20th 2022 from safford of Warrenton for $15,000. They never told me that the vehicle warranty was $12,500, also paint protection for $2,000 and something else for $1,500. Basically doubling the price of the car. It's kbb price is $7,800 they oversold for $15k and doubled it to $29,697.68 for the payoff. It was electronically done so I never got told these prices or even shown. They acted all nice and then screwed me in the end. Resolution Sought I would like the payoff amount to be greatly reduced like it should have been. Other dealerships I've called and told have said it should have only came out to be $17k or 18k payoff. This is ridiculous how they did this to me. I'm a first time buyer still new to all this and never wanted to be backstabbed.

Company Response

6/16/2022

Company's letter states: Customer purchased the 2014 Dodge Charger from us on 03/20/2022 at our online internet price as advertised. He and his mother were given options in the business office that were optional that they voluntarily took advantage of. These were not conditions of the sale and were selected by the clients as part of their purchase. I have included screenshots of where the clients have opted for the coverage and signed off on the 'deal review' prior to consummating their purchase. We would not be able to reduce the payoff amount to the amount requested by the client as they decided to purchase the items that are amounting to their current payoff balance that is being disputed.

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