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2400 East Devon Avenue Suite 300
Des Plaines, IL 60018
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(833) 700-7245

http://creditbox.com

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Total Amount in Dispute:
$2,250.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against SAIL Loans closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against SAIL Loans

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7/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,250.00 Amount Settled: $0.00

Customer Complaint

6/19/2023

I called to pay off a loan which was deducted from my account on Friday June 2nd. The representative Darren must have been in a rare mood because he deducted every due except $2.72. I called Darren back the next week to ensure everything was correct he told me yes. He also made statements like oh Jesus Christ, I mean what are you asking, I'll just waive the fee. I had no other choice but to use this company at the time but had he handled my transaction correctly i would not have an experienced unfair delays in receiving my money. The supervisor Nicole Horton 200 Devon Ste 300, Des plaines Il 60018 Responded there was nothing she could do about the delay. This is extremely poor service and I will NEVER use Sail loans again. They already charge exorbitant loan amounts but then to play games with customers money? Darren was the rudest person ever! Resolution Sought I would like to receive my money in a timely manner!!! I'm getting the swindlers run around!

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