Complaints for Salesco in San Dimas, CA - 13018585

949 Cataract Avenue Suite L
San Dimas, CA 91773 | Get Directions

(909) 394-3090

http://www.salesco.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company sends substituted merchandise instead of the ordered product. Others receive defective merchandise or nothing at all. Most customers complain of difficulties obtaining refund authorization, refunds or credits after returning merchandise or canceling orders. Some complainants disputed the 25% restocking fee deducted from refund amounts and complained of unauthorized credit card charges

The company responds to some complaints by shipping merchandise, making exchanges, or issuing credits or refunds.

Complaint Closing Statistics

0 complaints against Salesco closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Salesco complaints