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Sam Pierce Chevrolet complaints

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12401 West County Road 550 South
Daleville, IN 47334-9474 | Get Directions

(765) 378-1100

http://www.sampiercechevy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sam Pierce Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sam Pierce Chevrolet

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9/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/17/2022

I am filling a complaint against Sam pierce Chevrolet. I have bought three vehicles from this dealership just to have ongoing issues with vehicles I have purchased. Vehicle # 1 2016 Buick Enclave the transmission had issues with no warning. At the time the Buick Enclave had transmission issues there was no communication via phone or email or the issue while I'm the service center. They gave me a drac car to drive which was vehicle #2 I purchased 2020 Chevrolet Traverse RS this vehicle was sold as a new vehicle to me. Sam pierce Chevrolet did everything possible to sale this vehicle to me. There were incentives and family and friends discounts offered to make this deal happen the family and friends discount is no longer offered. I took vehicle # 2 to another dealership to see how much my car was worth because I had my eye on another vehicle due to the fact that when I would remote start the vehicle it sounded like it backfired on rare occasions. When I went to said dealership I was made aware the vehicle was in an accident. I argued with said dealership not Sam pierce the vehicle had never been in an accident once shown the car fax I lost money on the vehicle from tithe time of purchase. I called Sam pierce on 08/15/2022 and ask to speak with the owner and was advised by Josh in the finance department that said owner of Sam pierce Chevrolet was unavailable to speak with me. I asked for an appointment and was told by Josh in finance that he doesn't do appointments. Resolution Sought Pay full amount of 2020 Chevrolet sold to me at time of finance.

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