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Sam's Club- Corporate complaints

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2101 S.E. Simple Savings Drive
Bentonville, AR 72716 | Get Directions

(888) 746-7726

http://www.samsclub.com

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Total Amount in Dispute:
$8,369.00

Total Amount Settled:
$747.00

Complaint Experience

91%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

22 complaints against Sam's Club- Corporate closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

22 complaints against Sam's Club- Corporate

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1/26/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/8/2025

I'm an elder and disabled vet being hounded by Sam's Club with constant unwanted scam emails! I have unsubscribed many times as well as complaining to them a dozen times. Please stop them from doing this! Resolution Sought Stop sending me emails!

Company Response

1/9/2025

At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have checked our system and there is no indication that this non-member's email address is linked to any active or inactive memberships. This would mean the emails they are receiving are not coming from Sam's Club as we do not have their email address on file. Sam's Club would recommend no longer clicking any unsubscribe links in these emails and instead reporting them as spam and blocking them.

Customer Rebuttal

1/24/2025

The provider's response was acceptable and I considere the matter closed

7/22/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/2/2024

On Monday, June 26, 2024 at the Sam's Club at the location at 4101 N May Ave. Oklahoma City, Ok. My sister and I which we are black had entered the doors of the store. Right whenever we had walked in this old white lady that was at a table which it looked like she was promoting a credit card of the store. She was assisting a white lady and she saw us and said, "ladies I need to see your Sam's membership card." We were the only black people that she addressed while other customers walking on into the store which were non black. My sister told her that she's going to purchase and check out which your store has a mobile app to do so and the lady told her that she still needed see our cards. And I told my sister that you know why she's treating us like this. Then my sister had told her that there are more people coming in without showing their cards. Then the older white women told us that she can't catch everyone. My sister again told her that she was purchasing and buying which the older white person had stated to us before letting us go that she was told by her manager to check cards so she went to talk to a staff person and she just said that we can go ahead in. This is one of the worst discrimination that I had ever encounter. My sister and I will not step feet into this location anymore because how they treated us. We clearly have enough evidence of racism by this person that represents this store. Resolution Sought Give us an apology and to train their staff that if they are going to ask for customer to show our card it should be for everyone. I am aware that this was required by all Sam's Club but they stop asking for it around two years ago.

Company Response

7/9/2024

At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. We have contacted the general manager of the location directly and provided them the member's contact information. They are attempting to reach out and speak to them about their experience at the club. Additionally, actions will be taken to educate the club associates and prevent similar situations in the future. Thank you, Steven C. 240703-013319

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