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Sam's Club- Corporate complaints

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2101 S.E. Simple Savings Drive
Bentonville, AR 72716 | Get Directions

(888) 746-7726

http://www.samsclub.com

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Total Amount in Dispute:
$8,974.00

Total Amount Settled:
$1,167.00

Complaint Experience

93%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

27 complaints against Sam's Club- Corporate closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
18	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

27 complaints against Sam's Club- Corporate

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4/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

Purchased a ring online and it's too big and I don't like it. Took it to back to the store and they refused to return because it was purchased online. Called member services 3/22 and was told to take it back to the store. I've been waiting for a return shipping label ever since. CHAT #240322019856. Sam's isn't following their posted return policy and leaving me in limbo, wasting my time. Their posted policy is to take it back to the store for full refund. They are telling me they have to ask the vendor to request a return shipping label. Resolution Sought Return shipping label and credit back for my purchase

Company Response

4/2/2024

We are happy to reissue the return label and apologize for the inconvenience. Sam's Club

Customer Rebuttal

4/2/2024

The day I made this complaint a member service representative sent me a return mailing label and processed a refund. Overall it was a huge hassle with me going in circles with different reps and wasting my time.

1/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $173.16 Amount Settled: $0.00

Customer Complaint

12/20/2023

I returned a pot and pan set for $159.98 and a frying pan for $39.98 on the 2nd of December and have not received my refund. I reached out to the customer service several times with no results I was told that a specialist will call me and fix my issue, I never received a call back the total amount is $173.16. I would like a full refund. Resolution Sought To get a full refund.

Company Response

12/21/2023

At Sam's club we continually strive to meet and exceed members expectations. Please call us at 888-176-7726 so that we can assist. Happy holidays.

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