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Sams Market complaints

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318 White Lane
Bakersfield , CA 93307 | Get Directions

(661) 833-9688

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Total Amount in Dispute:
$89.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sams Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sams Market

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9/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $89.00 Amount Settled: $0.00

Customer Complaint

8/19/2024

I bought chicken from the store and they charged me at 89 cents tax when there shouldn't be no tax on food items which is way too much when it was advertised for $4 Resolution Sought Going on my money back that I paid in taxes for their food from the start date of the opening

Company Response

8/28/2024

By California Law hot food is not taxable, On receipt showing $4 hot food and .60 cents not taxable sauce. He bought with chicken. We sent BCA a receipt. Customer came drunk, disrespect girl throwing money in her face always. Action should be taken against disrespecting a girl in front of a customer.

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