Complaints for San Gabriel Valley Housing in Glendora, CA

1121 East Arrow Highway
Glendora, CA 91740 | Get Directions

(626) 857-1925

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege customers who purchased modular homes experienceddelays in construction and finishing, or complain that appliances or other specific items which were to be included in the sale were not provided as agreed. Some customers complain they gave current landlords 30 day notices to move, and found themselves without housing due to delays in completion, not being approved by mobile home park associations, or failure to meet credit qualifications. To date, all complaints are unanswered.

Complaint Closing Statistics

0 complaints against San Gabriel Valley Housing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

San Gabriel Valley Housing complaints