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San Pedro Dental Care complaints

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520 West 7th Street
San Pedro, CA 90731 | Get Directions

(310) 832-5361

https://www.sanpedrofamilydent...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against San Pedro Dental Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against San Pedro Dental Care

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10/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

9/6/2022

I went to get work done on my teeth they meeeed my mouth up and don't wanna help me I paid 500$ to Whiten my teeth and I got fails done. ever since then my mouth hasn't been the same try to go back and they refuse me service Resolution Sought I need service assistance. Report them

Company Response

10/7/2022

Patient has not been to our office since December 20, 2020 and services were never refused to Mr. Pineda. In 2019, only one filling on tooth number 31 was completed and four wisdom teeth were extracted along with in office bleaching, which he has a balance of $400.00 with San Pedro Dental for his wisdom teeth extractions. Mr. Pineda came back for an examaination on December 20, 2020 to the doctor did diagnose fillings were needed on theeth numbers 14, 15, 18, 30, 31 and a night guard due to stress. None on the recommended treatments was completed by Mr. Pineda. On August 5, 2022 Mr. Pineda came in for another examination, he waked into the office yelling, using expetive words, telling the employees they do not know how to do their jobs. Upon examination of tooth number 15 has a broken mesial buccal (MB) cusp needing a Crown with a possibility of a Root Canal. Now Mr. Pineda's tooth could have broken due to the decay he never treated and or to his grinding not due to the office, this tooth was never treated by our location. It would be best after this case is closed for Mr. Pineda to reconsider a different dental office, unfortunately we will no longer be able to provide dental services due to the way he handled himself in the office.

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