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Sanchez Roofing and Remodeling complaints

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1248 James Avenue
Port Arthure, TX 77642 | Get Directions

(504) 272-4904

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sanchez Roofing and Remodeling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sanchez Roofing and Remodeling

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4/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

Contractor took job to complete roofing, siding and fence damage. That was due to hail storm in 2023. After the quote was approved, he requested $20,000 down and it was given to him in August 2023, and as of today nothing has been done and no money has been returned after several attempts of reaching out to him requesting my money back all I've been receiving lately is nothing but constant excuses. Resolution Sought Would like to get my $20,000 back so that I can actually hire a reliable contractor to complete the work that needs to be done to my home.

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