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Sand Fred Auto Brokers, LLC complaints

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9905 North Davidson Parkway
Stockbridge, GA 30281-4200 | Get Directions

(678) 782-3080

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Total Amount in Dispute:
$35,006.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Sand Fred Auto Brokers, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Sand Fred Auto Brokers, LLC

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9/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $29,000.00 Amount Settled: $0.00

Customer Complaint

8/17/2022

Was sold a flood car without my knowledge. I asks for money back are title no response. Resolution Sought Give my money back.

Company Response

9/1/2022

Customer was properly serviced and signed all As/is documents, Customer was later supplied a title by the State of Georgia which has been issued to the Customer. Customer was very impatient on the title process, so Sand Fred Auto Brokers was very understanding ofthis from the Customer, always stayed in contact with customers from Ato Z in the process...Customer has since purchased another car from dealership, for daughter as well..

5/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,006.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I bought a van from them December 17th and I am not able to get my tag because they have not turned in the paperwork for me to get my tag Resolution Sought To submit the paperwork where I can get my tag for my van

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