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Sanders Automotive Service complaints

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16584 SE 362nd Drive
Sandy, OR 97055 | Get Directions

(503) 482-0068

http://www.sandersautosandy.co...

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Total Amount in Dispute:
$940.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sanders Automotive Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sanders Automotive Service

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10/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $940.00 Amount Settled: $0.00

Customer Complaint

10/1/2024

I took my car in to have the fuel leak fixed they said they fixed it in a few days it was still leaking fuel and it wasn't starting right at all it had a very hard to starting took it back told them it was still leaking fuel they said they would fix it with no charge I get it back the same day the next two days I go and fill up my tank with gas and I come back it broke down in the middle of the highway wouldn't start and was leaking a bunch of fuel I had to get a tow truck to tow it to my house I ended up taking it to another shop to get it fixed the right way I didn't trust the other people I went to the first time he also put in cheap no good parts as well. Resolution Sought I would like a full refund of my money.

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