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Sanders Services & Home Maintenance, LLC complaints

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2424 Hemingway Lane
Roswell, GA 30075 | Get Directions

(470) 638-8169

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Total Amount in Dispute:
$13,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sanders Services & Home Maintenance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sanders Services & Home Maintenance, LLC

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6/17/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,000.00 Amount Settled: $0.00

Customer Complaint

6/4/2021

Gave them 17000.00 to do basement, that was half upfront as agreed upon in contend completed. It's been over a month and not even 2000.00 dollars worth of work hasn't been completed. Everyday its a different excuse. Resolution Sought Full refund for shabby work.

Company Response

6/6/2021

Clients project finished date was set for month - in a half after 3 weeks framing was completed and electrical was started client asked me not to come back to home anymore . Client asked my partner to finish project witch is in process as of right now . We are continuing the project and are open to finished . All that we ask is for clients patients and to not stop us after 3 weeks witch becomes a delay to project. If client is open to allow me to come back project will proceed in faster rate but client requested to work with my partner . So project has been extended

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