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S&F Outdoor Services complaints

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5117 Garfield Road
Auburn, MI 48611 | Get Directions

(989) 598-7010

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against S&F Outdoor Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against S&F Outdoor Services

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10/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

9/8/2021

I had a quote to have some yard work done, along with having a stump ground out with soil and seed to cover the hole. Asked if he could do it when he had a few more stump jobs so he only had to rent the stumper one time. I only have heard from them when I have sent them a e-mail 3 times, the last one they would be out Aug 26 at 6:30, no show and no call or E-Mail as to why. Resolution Sought I would like a refund or remove the stump which was in the quote and paid in full

Company Response

10/8/2021

Client was contacted numerous times and issue was resolved based on a schedule grind out day. Client was informed about time period and was still unsatisfied with their free stump grinding. Job was completed as discussed and client was not charged for this service. Response to clients email was maid numerous times including detailed reasons to why free services were taking longer than expected. Also expanded clients patio from original quote at no additional cost.

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