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S&M Auto Sales complaints

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7825 West 95th Steet
Hickory Hills, IL 60457 | Get Directions

(708) 529-1300

http://www.sandmauto.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against S&M Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against S&M Auto Sales

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7/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

6/18/2021

Purchased vehicle from dealer with warranty. As soon I drove the vehicle off the lot the check engine light came on alerted them to the issue the vehicle was having took it back that same day. Upon their inspection of the problem they told me the reason for the check engine light was a exhaust sensor which they would replace once the back order part arrived. Once the part arrived the the never fixed the problem and now trying to make take the vehicle to get it repaired. I alerted them to the problem the same day of the purchase which they said they would repair free of charge now they refuse to honor the agreement. Talked to my salesman Frank, the Manager Joe, I need help in resolving this problem they should made to honor the agreement l have paid for the vehicle they had no problem with with taking my money so they should fix this problem with the vehicle. I have been to dealership on several occasions. Resolution Sought Fix my vehicle make good on the promise just fix the vehicle as they agreed to do. I fill the was part of the sale. Thanks for your help in this matter.

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