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Sandy Lane Auto Sales & Repair complaints

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2672 West Shore Road
Warwick , RI 02889 | Get Directions

(401) 921-5881

http://www.sandylaneautosalesa...

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Total Amount in Dispute:
$5,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sandy Lane Auto Sales & Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sandy Lane Auto Sales & Repair

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2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,800.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

2nd time buying a vehicle from this business. Neither car performed over 23,000 miles. Ownership is rude and demanding. Change mind over cost of vehicle after agreement has been made. 2nd Vehicle which has been 20,000. I gave him a 2nd chance only because his vehicles are somewhat affordable. That's where he gets his customers. I want an investigation. Resolution Sought Full refund.

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