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Sanels Wholesale Cabinets complaints

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9082 S 300 W
Sandy, UT 84070 | Get Directions

(801) 994-0030

http://www.sanelswholesalecabi...

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Total Amount in Dispute:
$12,157.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sanels Wholesale Cabinets closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sanels Wholesale Cabinets

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2/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12,157.24 Amount Settled: $0.00

Customer Complaint

1/12/2023

6/6/2022 I purchased kitchen cabinets from Sanels wholesale cabinets. We had the whole kitchen torn up ready to install and we didn't get any cabinets till 9/10/2022. When we got the cabinets delivered that I paid for and started the install to find out two parts were wrong built and one completely missing piece. They were notified and said they would be ready and replaced asap. We have contacted Sanels wholesale cabinets numerous times over and over and they will lie about when they'll be done or they're done or they're on their way and they never show up. Now we have asked for a refund and they will not refund or answer the phones when we call. They tell us now they're waiting to be put on the next truck but don't have a date. We're still waiting 1/11/2023 and have been pretty much camping in the kitchen, cleaning dishes in the tub and more. Please help this company is the worst! Resolution Sought Investigated and shut down! If I could give it no starts I would!

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