Find a reputable business?

Complaints and Resolutions

Santa Cruz Paleo complaints

Read Complaints File Complaint View Full Report

343 Soquel Avenue #312
Santa Cruz, CA 95073 | Get Directions

http://www.santacruzpaleo.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$66.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Santa Cruz Paleo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Santa Cruz Paleo

Sort by

7/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $66.30 Amount Settled: $0.00

Customer Complaint

6/21/2024

I recently made a purchase for the following items: Strawberry Whey Protein Bag, CAFFEINATED Island Punch Pre-Workout on June 12th, 2024 worth $66.30. The date is now June 20th, 2024 and I have still received no update on this purchase. I have also learned that the Strawberry Whey Protein Bag just ran out of stock as of today June 20th, 2024. I have contacted the company multiple times regarding this issue and yet no one has responded back to me. Resolution Sought I would like a full refund of $66.30 charged back to my bank account or at the very least have replacement item(s) shipped to me. The following would suffice: Vanilla Whey Protein Bag.

Company Response

7/18/2024

Per consumer states; The issue has been resolved and I have received my product(s). Thank you,

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile