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SAP-Service Agreement Program complaints

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714 Morse Avenue
Schaumburg, IL 60193 | Get Directions

http://sapserviceactivation.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SAP-Service Agreement Program closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SAP-Service Agreement Program

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7/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/24/2021

For the last year or more these people call me from 6:30 a.m. to 6:p.m., everyday. They want me to buy a warranty from them, I have repeatedly told them no, it has gotten so bad that yes I have lost my temperature and cussed them out. I have told them that I sold my car thinking that they would stop, but it just got worse. They change their number all the time so it doesn't do any good to block them. I am at my wits end as this is HARASSMENT at this time. Could you please help. ?? Resolution Sought Stop calling me! If I want anything I will do the calling and yes I am on the do not call list

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