Complaints for Satellite Solutions in Los Angeles, CA

5850 West 3rd Street Suite 204
Los Angeles, CA 90036 | Get Directions

(323) 980-7854

http://www.satellite2000.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally alleged failure to deliver the satellite package or issue refund after the returning the package. Other complaints alleged misrepresentation of the offer and dissatisfaction of the product. All customer complaints remain unanswered. Be sure you fully understand the terms of the contract, the kinds of TV programming available, and the financing details for the equipment you want. Your contract should give a clear explanation of all the monthly charges involved. It should include all representations made to you orally. Be sure, also, you have an address for the manufacturer responsible for honoring the warranty on your equipment.

Complaint Closing Statistics

0 complaints against Satellite Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Satellite Solutions complaints