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Savalan Auto Sales complaints

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7161 Monterey Street
Gilroy, CA 95020-6615 | Get Directions

(408) 847-8811

https://www.savalanautosales.c...

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Savalan Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Savalan Auto Sales

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12/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

11/10/2022

I am urgently seeking help I purchased a in house financing vehicle from Savalan Auto Sales, and it's been a nightmare. It's going to be one year that I got it from this dealership and I have had to replace and send so much money since the second week I had this car. The last major repair I had done to it was the head gaskets which took about 3 months to fix and abit over $2000 in just that repair alone, I just got my car back from the shop and this dealership repossessed my car at my work even though we had a deal. In total car repair & having to take Lyft, Uber and other transportation total amount is $6,000-$7000 in just major car repair also the $2000 down payment is included. This owner is a rip off he knew the car was having major issues and didn't care taking my money and he sold me a lemon car It's been so stressful Resolution Sought I want my car back. if not I want him to reimburse me for all the repairs I have done to it. The owner sold me a lemon card and still after everything he has the oddosidy to repossessed my car at my job. This guy is a rip off

Company Response

12/1/2022

The customer has picked up her vehicle.

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