Complaints for Saving the American Dream, Inc. in Tustin, CA

14511 Myford Road Suite 110
Tustin, CA 92780 | Get Directions

(888) 590-3247

http://www.savingtheamericandr...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts and difficulties obtaining refunds. Customers complain that the company's efforts to modify or audit loans to resolve their financial problems fail to produce beneficial results and they are unable to obtain refunds. In some cases clients report they are instructed to pay additional money to an attorney to finalize their paperwork however foreclosure proceedings are still filed by their lenders.~~The company responds by disputing the complainants allegations and generally denying refund requests. In some cases the company's response implies that the complainants had fraudulently given false information to their lender when they obtained their original mortgage loan. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Saving the American Dream, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Saving the American Dream, Inc. complaints