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Sawnee EMC complaints

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543 Atlanta Highway
Cumming, GA 30040-2701 | Get Directions

(770) 887-2363

http://www.sawnee.com

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Total Amount in Dispute:
$191.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sawnee EMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sawnee EMC

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9/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $191.10 Amount Settled: $0.00

Customer Complaint

8/12/2021

First of all I need to let you know my acct for electricity at Sawnee Emc in Cummin Ga. is a prepaid acct. and i pay it directly from my checking acct that they keep on file for future payments. On July 31 2021 I accidentally made 2 payments of $191.00. I wasn't sure if the payment went through so I hit the pay bill button twice. The 31st of July 2021 was on a Saturday so I contacted them first thing on following Monday which was August 2nd. I believe around 8;30 or 9:00 am to tell them of my mistake. The customer serv lady I spoke with said she could not reverse the extra $191.00 that she would make a note on my acct, and they would send me a check for the extra $191.00 and it would take 7 to 10 business days. I have checked my sawnee acct daily via the sawnee emc acct app. my acct number at sawnee emc is 2331064001. and I expressly told the lady i spoke with there that i could not afford to pay that large of a payment twice in 1 month on the same day because I'm on a fixed income . I'm on ssa disability and only receive $837 per month. So when i checked my acct again today August the 10th 2021 the payment i accidentally made has not been reversed but they applied it to my prepaid electric acct. So that's $382 dollars on a prepaid acct that was supposed to be only $191 dollars. Resolution Sought My desired outcome is to have the $191 credited back to my checking acct in a timely manner. they took it out of my acct within 3 business days i expect them to give me the same courtesy and put it back in that length of time.

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