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Scana Energy Regulated complaints

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PO Box 100157-3157
Columbia, SC 29202 | Get Directions

(866) 245-7742

http://scanaenergyregulated.co...

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Total Amount in Dispute:
$51.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scana Energy Regulated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scana Energy Regulated

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $50.97 Amount Settled: $0.00

Customer Complaint

10/18/2021

I was writing this notice cause due to I had a bill which was due on the 10-04-2021 which I paid on 10-15-2021 which I was not aware that the gas company turn my gas off due to having going over 11 days without paying my bill. I was late before an I was billed twice an I paid both at the same time they never came out an turn my service off then I guess I just sign up for your service so the company didn't won't me to turn to another company. I understand you set a due date to pay your bill it was not the fact that I didn't have it it was the fact that I did forget which we are human but I also look at the fact that I was not 15 or 30 days over due an the other bill didn't come out yet which it did before an I paid it with any problems of them coming out to turn my services off. Upon arriving home I never seen a notice on the door that my services was turn off I paid the bill an if I wouldn't have called customer service I guess I wouldn't had a date for them to turn my services back on. I will be looking for another company to give my money too. Resolution Sought Give your customers better service this company have been known for how they do their customers. Most company will bill you for the next bill then if it's not paid will turn your service off. But 11 days like I stated I have been billed twice an paid in full am they didn't turn my services off.

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