Complaints for Scanport Inc. in Carson, CA - 13164412

16941 Keegan Avenue
Carson, CA 90746 | Get Directions

(626) 839-8488

http://www.scanport.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to issue rebate checks as advertised on products purchased at area retailers. Most customers complain they purchase computer components or other assessories that are advertised and sold with mail-in rebate offers by the manufacturer. Despite carefully following the mailing instructions, complainants allege the company fails to send checks, does not acknolwlege receipt of the mailings, or advises customers they are not eligible for various reasons. The company responds in a few cases by sending rebate checks. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Scanport Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Scanport Inc. complaints