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ScCrsh.com complaints

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1266 East Main Street Soundview Plaza, Suite 700R
Stamford, CT 06902 | Get Directions

(833) 473-0388

http://www.sccrsh.com

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Total Amount in Dispute:
$260.00

Total Amount Settled:
$80.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against ScCrsh.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

5 complaints against ScCrsh.com

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12/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

11/14/2022

This company accessing my account without my permission. Resolution Sought reimburse my account FOR $60.

Company Response

12/1/2022

Company states; We apologize for the delay in responding. In regards to Ms. Vensland's complaint, she did in fact give permission to charge her when she signed up for services on July 12, 2022. The 4 page sign up process required her date of birth, social security number, full credit card billing information including her full 16-digit card and agreement to the offer terms. Ms. Vensland could have called to cancel at any time, however, the receipt of this complaint is the first notice we have had that she wished to discontinue services. Upon receipt of this complaint Ms. Vensland's account was immediately canceled and while she was not eligible for a refund, as a courtesy, a refund has been issued. As Ms. Vensland did sign up, never called to cancel, and clearly did authorize the fees, we request this complaint be closed. Sincerely, Compliance Dept.

12/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $39.99 Amount Settled: $0.00

Customer Complaint

11/7/2022

I noticed a charge on my debit card w/ ScCrsh.com. I have no idea what this is or about. Resolution Sought I want my money back and also how I ever got tied into this.

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