Find a reputable business?

Complaints and Resolutions

ScentBird Inc. complaints

Read Complaints File Complaint View Full Report

10 West 33 Street #1030
New York, NY 10001 | Get Directions

http://www.scentbird.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$519.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

10 complaints against ScentBird Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

10 complaints against ScentBird Inc.

Sort by

2/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $9.15 Amount Settled: $0.00

Customer Complaint

1/17/2025

Yes I noticed I had a charge if 9.15 debited from this company so it says I have autopay for them weird thing I never had auto pay for any of my bills until today Christmas over I use my same accounts so I enrolled in auto pay now this company I don't know much about I browsed maybe once their website but really it nothing I remotely needed I have a history of my own perfume companies which is on autopay now it's great I order they send full size bottles of any perfume or cologne possible at the lowest cost anywhere they been around and have great ratings and customer service now this company is taking an amount off my card I've never had a statement from there a purchase order with my authorization never got a order cause I never placed a order so I go and want to ask them who how and for what product I owe that they took money from my account well there is no phone number they say you can chat so that's what I tried to do and you can email them and I did that wanting to know who they are why they took unauthorized money cause I never ordered anything never got anything don't need anything I got absolutely nowhere all the chatbot would answer is you can cancel a subscription there's no refunds I kept staring to the point of cussing I don't have a subscription I mean what are they saying you pay them every month for nothing and order when you want I don't get it then pay for the perfume but pay them without any order but just so you can look at their website like I said I by Resolution Sought Outcome makes it seem like we had business transaction I know very little about them but I do know this month they took money I don't know if they have before yet I tried to call them and chat useless they are not available to be put in a position to explain deny or refund a dispute they have to log into them for a ten minute link then it expires but like my case I logged in through by Facebook then their so called seccode you had to input now doung this I got account using my infofbihadnoacct

8/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $32.85 Amount Settled: $0.00

Customer Complaint

7/12/2024

I have had them resend a package 3 times and everytime they send it to the wrong address even though I confirm the correct address everytime. Resolution Sought I would like to receive my order but, a refund if they can't send it to the correct address.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile