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ScentBird Inc. complaints

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10 West 33 Street #1030
New York, NY 10001 | Get Directions

http://www.scentbird.com

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Total Amount in Dispute:
$510.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against ScentBird Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against ScentBird Inc.

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8/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $32.85 Amount Settled: $0.00

Customer Complaint

7/12/2024

I have had them resend a package 3 times and everytime they send it to the wrong address even though I confirm the correct address everytime. Resolution Sought I would like to receive my order but, a refund if they can't send it to the correct address.

6/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $65.67 Amount Settled: $0.00

Customer Complaint

5/9/2024

Dear Sir/Madam, I am writing to express my dissatisfaction regarding my recent experience as a customer of Scentbird. Following the cancellation of my subscription, I have encountered an issue concerning a payment that was processed on May 6, 2024. Despite my request for a refund for this transaction, Scentbird has not provided the reimbursement. Upon contacting a representative named Nadine S., I was informed that the payment had failed, and I received a confirmation relating to a payment two weeks prior to the aforementioned date. I have evidence demonstrating that the transaction was indeed successful, yet Scentbird has not taken the necessary steps to refund the amount. I am hopeful that this matter can be resolved through the BCA in a timely manner, and I kindly request your assistance in rectifying this situation promptly to avoid further escalation of this issue. Thank you for your attention to this matter. Sincerely, Tasha Ayala-Spain Resolution Sought A refund in the amount of 65.67 deposited back into my account

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