Schaller Auto World complaints

On 10/6/21 we dropped off our Honda Odessy minivan to get fixed for a leak causing our back truck to fill with water. We received a rental car smaller than what our current car is but we were told we would have it for a week, 2 tops. We were also told it was the only car available to rent so we had no choice but to take it. After 2 weeks, we called to ask when the car would be ready to be picked up. We were told the part hadn't come in yet. We waited about 2 weeks (a month total from when we initially dropped the car off) the manager, Chris, called on 11/9/21 to tell us the part was coming in, and PROMISED us we would have the car back, fixed on Friday 11/12/21. We called Friday, Chris was conveniently unavailable but we were told no, our car was not fixed. Then we were told again that the part was on its way and by 11/19/21, it would be fixed and ready to pick up. It's been 6 weeks now without our car being fixed in a rental we only thought we would have for 2 weeks max. Our 5 year old daughter has not been in the correct carseat because it wouldn't fit in the car given to us, with my 2 year old sons carseat and still be able to fit our 9 year old daughter in the middle. It's been 6 weeks of safety issues. And on top of this, we have been paying for our car that we do not even have. When we contacted Honda financial, they told us they had nothing to do with the dealership, and the dealership told us they had nothing to do with payments. Reimbursement for payments made wanted Resolution Sought Reimbursement for 2 months of payments made for a car we didn't have and given a loaner car much smaller than our car, causing safety issues for my kids not being able to be in their correct carseats. And telling us many times our car would be ready only to come uo empty handed when we asked if it was fixed

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I am not happy about their response. My husband and I have contacted the financial department about some sort of discount on our payments since we didn't have our car for almost 2 months. We were told by financial they have nothing to do with the problem, they just collect the money. When we contacted the manager at the dealership, they said they were not in charge of payments and couldn't do anything and directed us to contact financial. It's a big circle of no one knows anything. We eventually went to pick up our mini van, being told the part was not coming in any time soon. And like I stated before, I couldn't have the loaner car any longer as my kids were not in the right carseats and unsafe. We understand that things are back ordered right now, but when the manager promised and guaranteed Twice that the part was in and the car would be fixed, only to be met with "yea that part isn't coming and we actually don't know when" was extremely disappointing and frustrating to say the least. We made 2 on time payments to honda on a car we didn't even have in our possession, and a smaller rental that couldn't safely hold my 3 kids in the correct carseats.

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