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Schede Construction complaints

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1 Ashwood Terrace
Shelton, CT 06418 | Get Directions

(914) 906-8472

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Schede Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Schede Construction

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2/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

The company was contracted to replace roof in 2018 which he sub contracted. I currently have water leak around chimney and he was contacted and played like he didn't know me. He sent me sub contractor number and he acted like he didn't know me. Nobody wants to help me with this problem. James Schede was the contractor. They noth hot paid and now they don't want to know anything. I don't have company for Johnny but if needed i have phone number. Please contact me at your convenience. Resolution Sought Take responsibility for there action and there work. I have contacted another contractor to fix the problem. If I can get and compensation would help with my current repairs.

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