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Schewels Home complaints

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305 West Main Street
Wytheville, VA 24382-2204 | Get Directions

(276) 228-3388

http://www.schewelshome.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Schewels Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Schewels Home

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10/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/6/2022

Bought a lift chair and two recliner sofa in April 2021 and added a three year extended warranty. Both electrical components stopped in July this year. We contacted both Shewels and their warranty carrier and were told they will make a decision by "Friday" but Friday never came. We hear the same every week since July. I called Shewels earlier this week and got the same answer. I told them if I didn't get a positive answer by today I will call the better Business Bureau. Well, they didn't, and I did. Resolution Sought Either repair or replace the items or reimburse the prices paid for the furniture.

Company Response

10/11/2022

Per consumer states; Just to let you know Shewel and their insurance carrier have made a settlement with me. They are replacing the sofa, and the lift chair was to be replaced also. I advised all the chair needed was a replacement remote, so, they ordered one and said it may be several months before I receive it, then charged me $60 plus for the replacement which I thought was a little odd but I paid it just to have it done with. Thanks.

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