Complaints for Scholarship Program in Long Beach, CA

444 West Ocean Blvd. 8th Floor
Long Beach, CA 90802 | Get Directions

(800) 644-2051

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non-delivery of the scholarship lists, entries on the list are duplicated, dissatisfaction with student profiles, and an inability to obtain refunds. These allegations are consistent with those of Luz Scholarships. The company responded to a few complaints by advising the Bureau they had issued credits, refunds or sent packages; but mail was returned by the post office. The company indicated that the mail would be re-sent to the customers. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Scholarship Program closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Scholarship Program complaints