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Scholastic, Inc. complaints

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557 Broadway
New York, NY 10012-3962 | Get Directions

(800) 770-4662

https://www.scholastic.com/

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scholastic, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scholastic, Inc.

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Scholastic made unauthorized charges on my account. My bank owed a dispute and they closed my bank card. I did not authorize the unknown fraudulent charges. Scholastic is a fraudulent company because they are dishonest and rip everyone off for bad quality books. The books are poor quality and are overpriced. Scholastic is a scam. The teacher cancelled the order, and that's what it said online, and Scholastic lied about that. Scholastic charged unknown amount on my bank card. I refuse their shipment, and will not purchase from Scholastic again. Resolution Sought Do not ship their poor quality rip off books, and do not charge my bank card unauthorized charges. I do not want their shipment. I do not appreciate the fraud and the low quality books, that break apart at the binding quickly. The books are also very overpriced, and they are not generous with giving free books to teachers.

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