Find a reputable business?

Complaints and Resolutions

Schottenstein Property Group complaints

Read Complaints File Complaint View Full Report

4300 East 5th Avenue
Columbus , OH 43219 | Get Directions

(800) 282-8462

http://www.spgroup.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Schottenstein Property Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Schottenstein Property Group

Sort by

5/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

I am writing to address a pressing matter regarding the lease agreement for my current residence at 150 N 3rd st, Columbus, Ohio. I relocated to Ohio on short notice to care for my mother, who was undergoing cancer treatment. At the time of signing the lease, I made it explicitly clear that my stay would be temporary, spanning approximately four months. I submitted a notice to vacate on the 1st and now I'm being told that it was denied and now I'm being told I have to stay here until end of June? I need to move out of here and I'm being forced to stay an extra 2 months when I have clear instructions that's I would only be in Ohio for 4 months. Resolution Sought Let me move out of this apartment! I'm not happy here, I payed all my bills and they won't let me leave.

Company Response

4/29/2024

The Tenant did not provide the proper 60 day written vacate notice on time per the lease agreement. He is not being forced to stay in his apartment but will be billed through 5/31/2024 whether he stays or not.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile