Complaints for Schultz International Shipping in Redondo Beach, CA

412 South Pacific Coast Highway #202
Redondo Beach, CA 90277 | Get Directions

(800) 677-6686

http://www.schultz-internation...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to adhere to scheduled pickup and delivery dates, disputes concerning cancellation fees, or that vehicles are damaged in transport. The company responds to some complaints by offering explaining delivery dates are not guaranteed, the cancellation fee is $75.00 if the request is made before pick up and additional fees such as fuel cost, insurance, and paying for a driver apply if cancellation is made after a pick up. The company states delays are caused by the weather conditions or lack of drivers. In one, case a full refund was issued for the deposit. A couple of customers disagreed with paying additional fees when they cancelled. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Schultz International Shipping closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Schultz International Shipping complaints