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Schwieters Ford of Montevideo, Inc. complaints

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2207 East Highway 7
Montevideo , MN 56265 | Get Directions

(320) 269-5565

http://www.schwietersford.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Schwieters Ford of Montevideo, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Schwieters Ford of Montevideo, Inc.

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4/4/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/1/2022

I had a friend drop off my car to get a power steering sensor done it takes no longer than two hrs .four days later I got my car back there were several pieces broken or not put together. Manager said that day they did it and two days later says we didn't do it on purpose promised to fix it now he's telling me to show proof Resolution Sought Fix me car properly

Company Response

3/23/2022

We ordered the part for the customer 3 separate times and every time she would schedule she would not come in, so we would send the part back after 30 days 3 separate times. When we did get the repair scheduled with the customer another person dropped the car off. We did the repair same day while the person that dropped it off and waited. During the repair the tech and service advisor asked for the person that dropped to come back a look at the trim piece on the side of the shifter and show that it was broke prior to the repair. He said that it was like that because they had it at a different repair shop a few days ago. When we got the complaint about the trim piece being broke we said we had 3 witnesses see that the customer that brought the car in went back to look at the vehicle. When the customer called about the trim piece we said that we brought the person that took the car in to come and look at it prior, then we would get swore at then hung up. When I met with the customer she said that she took pictures of the trim piece prior to bring it here and now it was broke. I said perfect if you have a picture of it this will make it really easy because if we truly broke it, that I would pay for it. The customer said that she would not show me the picture because I don't believe her. Not sure what else I could do if you have a picture of the trip piece not broken prior to repair that makes it pretty simple. So, then I got swore at and said that the pictures are her personal property and she will not show me.

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