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Science BRND CBD Gummies complaints

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PO Box 7000
Smyrna , TN 37167 | Get Directions

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Total Amount in Dispute:
$230.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Science BRND CBD Gummies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Science BRND CBD Gummies

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $229.87 Amount Settled: $0.00

Customer Complaint

3/13/2023

Order on 11/16 22 buy 2 get 1 free for 59.99 bank Info on this order 8885411456 science BRND 8885.5-59.99 Seq#991204 then these crooks hit me for another 169.88 Seq#284424 Total 229.87 I received 5 bottles 2 of something I didn't order. Return all to PO Box7000 Smyrna Tn.37167 they confirmed getting it back 12/1/22 .The original order was for 59.99 not that amount plus another 169.88!!! They have as well told me there is a 5dollar charge for each bottle returned so they would be sending me back 204.87 .first back to my card then after 3months of BS their billing department would send me a check via email E check never happened to date....My last conversation with these people they tried to tell me they sent this email check BS on 12/1/22 when they got their products back once again I told them how full of it they where that it never happened..This has been going on for 5 months now enough is enough tried to give them the benefit of the doubt SCUMBAG is a SCUMBAG. Resolution Sought Shut these crooks down if there's a class action law suit I in !!!!! Would be nice to get my money back .

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