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SciPlay Corporation complaints

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6601 Bermuda Road
Las Vegas, NV 89119 | Get Directions

https://www.sciplay.com/

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against SciPlay Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against SciPlay Corporation

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7/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/6/2023

I am astounded this company is allowed to operate. It's an online game. Who pays $100 and gets less than three hours of play on a game???? The game did nothing but take the tokens until I ran out. This isn't a game. it's a teller machine for the owners. I've never felt so violated by a game company in my life. Resolution Sought I've spent over $1000 with this gaming app, and it just continues to get worse with regard to less and less play time. I'd like a refund this time as they've gone way beyond what is reasonable.

8/31/2021

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

8/5/2021

You had to update to unbound and less wins and bonuses and more money to buy coins!! Can you tell me how to get back to the old version of it cause it was way better treated me way better. Resolution Sought Treat you customers better cause Im done playing unless you tell me how to go back to the old game that you wanted me to update.

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