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Scopely, Inc complaints

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3530 Hayden Avenue Suite A
Culver City, CA 90232 | Get Directions

(323) 400-6618

http://www.scopely.com/

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Total Amount in Dispute:
$2,369.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Scopely, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Scopely, Inc

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9/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/30/2023

They're indulging in false advertising and consumer bullying. They claim that they're not "pay to win" games but if you don't pay, you can't win, ever. They have zero customer support, just a bot that makes false promises. Only phone number I could find was disconnected. I think they're scared of the consequences of their bullying. Since the game is rigged to not only force low income players into losing, but it won't even allow the dignity of a close game. The cheating is so obvious and so rampant, it's like playing a digital game with a spoiled toddler. Others need to be warned that Scopely actually IS pay to win no matter what they're actually saying Resolution Sought I demand a full formal apology and amended business practices that no longer create a haven for online bullying

6/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

6/6/2023

Scope is experiencing technical Issues for the last 2 months that directly affects players being rewarded points for their officers. I have spent over a $1000 in the last 4 years with this game and it is constantly bugged and issues that affect the time and efforts and money spent. They offer relatively no customer supwork don't tell players about their major technical issues when they're happening and rarely offer any compensation but they're game not. Working correctly I am in the process of deleting my. Profile profile and all my personal information that I can if that's even possible. I would encourage someone telling everyone about this before they join. The game are at least making a public announcement about the unfair unfair. Treatment of their players from scope Lee I also believe their parent company CBS should be informed directly from someone not associated with the company of what's. Really opinion. They're making a mockery of the star trek franchise. And something needs to be done about it thank you for your time. Resolution Sought I would like all the money that I've spent with this game return to me. But I don't expect anything along that line as I said thank you for your time.

Company Response

6/7/2023

Hello! Thank you for contacting our customer support team. In order for us to put you in touch with the appropriate person, please make sure your message includes the game you are inquiring about, and any details that can help us better assist you. Thanks in advance!

Customer Rebuttal

6/8/2023

I did everything I asked supplied pictures dates everything. They just gave you the same run around about. We need to put you in touch with someone who can help you better in that kind of bull. Any other company would be held accountable for their actions and may to return all funds. Can I had paid them? As soon as you don't have access for what you're asking for US court again. Knowing it can't be supplied. You are crooks you should be held accountable. I wish all my money to be returned to me. thank you.

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