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Scorpion Bar Patriot Place complaints

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253 Patriot Place
Foxborough, MA 02035 | Get Directions

(860) 312-8762

http://www.scorpionpatriotplac...

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Total Amount in Dispute:
$123.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scorpion Bar Patriot Place closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scorpion Bar Patriot Place

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11/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $123.00 Amount Settled: $0.00

Customer Complaint

10/18/2022

This is to serve as a formal complaint. We were there last night with a large party of 20 for my nieces birthday. I specifically told our waitress (Leanne) that I would need a separate tab. Which she had no problem doing. And although it did get fairly busy throughout the night, she seemed to be handling it great and was as tentative as she could be considering. She was actually very sweet & seemed to be really nice. When I was ready to leave, she came over and gave me a $13 bill. Mind you there were 4 people on my tab, & we had been there since 9pm. No way was my bill only $13. And me being in the industry, could never just take advantage pay that bill & leave.so I brought it to her attention & suggested she talk to the bartender and find my actual bill. Lee came back with a $92 bill which was more like it. She thanked me for being honest. She actually even acknowledged that I was really nice to her (said I was the nicest one to her all night comparing to the other people in our party) throughout the night complimenting her on her hair & said she was very pretty & sweet and we had a short convo about how I was a bartender for years & I just could've never paid that $13 tab without being consumed with guilt. So, I wrote in a $40 tip on the $92 bill and handed her the pen & receipt. She then, while still talking to me proceeded to cross out "40" (tip) and wrote $50!!! You can image my shock! I said "um, Lee! don't think so! 40 on a 92 bill is more than generous. Resolution Sought Not really sure. I would like her to be held accountable.

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