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ScotBilt Homes, Inc. complaints

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2888 Fulford Road
Waycross, GA 31503-8701 | Get Directions

(912) 490-7268

http://www.scotbilt.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ScotBilt Homes, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ScotBilt Homes, Inc.

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8/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2022

We are having fire safety issues with our newly purchased mobile home. The smoke/fire alarm detectors do not function or work and recently we've had an outlet melt due to some something faulty. This has me in fear for I have kids in the home an the manufacturer has known for two weeks. I don't know why the issues wasn't fixed immediately as they was at the residence when they was explained the issues. The home is In Hilliard FL from a Georgia dealer. Resolution Sought Fixed asap this is not safe an would like it to be know about the way they handle business for there consumers an not putting there safely first just seem to care about the sell an that's fixing the minor issues instead of the serious ones I would not recommend ever using this manufacturer.

Company Response

8/4/2022

Hello, we had a service contractor out to the home to repair all the concerning problems listed in the above statement. All these matters to my knowledge have been fully resolved along with providing the homeowners with a new dryer cord replacement. Please let me know if I need to submit anything else, thank you. Katelynn Foster Interim Service Manager

Customer Rebuttal

8/10/2022

Yes it was taken care of.

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