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Scott Credit Union complaints

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1067 South State Route 157
Edwardsville, IL 62025-3692 | Get Directions

(618) 345-1000

https://www.scu.org/edwardsvil...

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scott Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scott Credit Union

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4/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

The loan was well over value based on the mileage of the car and would take about 8 to 10 years to pay off and the car would never be paid off in a reasonable time. The car had 60 thousand miles when I got the loan at $35 thousand with about 60 thousand miles. I have 80 thousand now owning about 25 thousand dollars how is this a reasonable loan payment $575 dollars a month with about 4 or 5 years to go on the loan. I need help. Thank you. Resolution Sought Help with a reasonable loan for the miles on the car from the start. Not a ripoff.

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