Find a reputable business?

Complaints and Resolutions

Scottish Inns complaints

Read Complaints File Complaint View Full Report

2357 Virginia Avenue
Collinsville, VA 24078 | Get Directions

(276) 647-3716

https://scottishinnsva.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Scottish Inns closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Scottish Inns

Sort by

4/8/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/25/2025

I had issues with my hotel booking online and the lady was very rude to the point I was scared to keep talking then I politely said you don't have to be so rude she started YELLING ''RUDE RUDE '' do you want me to show you rude and all I was trying to do was get my money back because I wasn't able to check in then she states that this is why she hates young people I then asked can I get the manager or anyone so I can complain on her for talking to me this way and she stated she doesn't answer to anyone and she owns the hotel I give up on getting my money back because I will not deal with that disrespect from a owner of the store I have tried calling and she will hang up or not answer all I needed was my cancellation approval and she will not give it to me I'm over it someone needs to stop this lady Resolution Sought Do something about this owner

Company Response

3/26/2025

We apologize on behalf of our manager's behavior and assure you that we do not encourage this kind of behavior when interacting with guests. We hope you will accept our apology and come stay with us again. Please be sure to provide photo ID for the guests who are staying in our room, as we take pride in recognizing individuals who stay with us and ensure that they are covered under our guest policies. Thank you!

Customer Rebuttal

3/27/2025

Is anything going to happen to the old lady manger or what

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile