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Scott's Equipment Repair LLC complaints

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161 Mitchell Road
Airville, PA 17302 | Get Directions

(717) 382-4189

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scott's Equipment Repair LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scott's Equipment Repair LLC

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10/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

I dropped a mower to be repaired to Paul Scott at his business, he had it for a month and when he finally returned my call he said it was unfixable, he said he would hold on to it because he could possibly use it for parts on another mower I was going to have him look at, 2 months later the 2nd mower is also unfixable, I knew he was lieing and told him that I wanted them both back at which point he told me he got rid if my 1st mower?(sold it for a profit) I also dropped a leaf blower off to him that only needed a fuel line I tried to pick up with 2nd mower, he couldn't find it that day and now 3 weeks later he refuses to return it, I guess he is stealing that from us too Resolution Sought Return of leaf blower and lawn mower, or financial compensating

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