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Scott's Furniture complaints

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1217 Bellefonte Road
Flatwoods, KY 41139-1801 | Get Directions

(606) 836-4140

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Total Amount in Dispute:
$1,393.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scott's Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scott's Furniture

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,393.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

We bought a couch and loveseat I have already had to send the couch back because of it breaking down and making a popping noise. They replaced it this one isn't any better, it's not comfortable at all. We went to the furniture store and told them we was not pleased they said there was nothing they could do about it. I just bought it in June 21, 23. Resolution Sought I want my money back, I even ask if they would trade for another one he said no.

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