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Scottsdale Valley Plumbing LLC complaints

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18573 West Hazelwood Street
Goodyear, AZ 85395 | Get Directions

(480) 266-4427

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scottsdale Valley Plumbing LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scottsdale Valley Plumbing LLC

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3/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/16/2022

On January 24th 2022 I paid Nicholas Garjeda Scottsdale Valley Plumbing LLC, $500, by check for material to take out a garden tub and replace it with a walk in shower, also take out original shower and make it into a closet with a door. On January 25th Ike from Ike Plumbing started the project. Nicholas called me on the 26th, 27th, and 28th, asking if I received my loan. I let him know that I received the loan on the 29th. He stated he needed $9,500 for material to complete the project. I paid him for the material. Project has come to a hault. Having trouble getting a hold of Nicholas, his supervisor came out to see how the project was coming. Jason Keynolds. I have kept in contact with him also by text. He now has covid. I've texted Nicholas and Ike several times. Ike stated today that he and Jason are quitting because they haven't been paid. Nicholas also owes me $1000 for a dollhouse I sold him. Ike took him the dollhouse on January 5th, 2022. They have continually told me they were coming to work on the bathroom and to pay for dollhouse and have excuse after excuse for not coming and are having a very hard time keeping in communication with me. The owner of this company does not run this company well at all, does not communicate with customers or employees, and was quick to get the whole amount before work being done, he seems to be a crook, he never gave us a written estimate. this situation needs to be addressed. Resolution Sought Have the situation resolved. Monies returned if project isn't completed in a timely manner. Better, honest communication.

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