Complaints for Scouting Entertainment Group in Hollywood, CA

1680 North Vine Street Suite 600
Hollywood, CA 90028 | Get Directions

(323) 790-2900

http://www.segstudio.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company offers assistance in advancing their careers and promises employment. However, customers state the company fails to fulfill promises or breaches the contract after paying advance fees from $490.00 to $5250 for services ranging from photos, video shots, and a website. A few customers complain that the website was never activated, or requested refunds when no employment transpired or were dissatisfied with representation. One customer states the company overcharged for the videos and another customer claims no refund was received when the customer requested to cancel.

The company responds to one complaint by stating the customer received full services, authorized the payment, and signed the satisfaction notification. The company responds to another complaint by explaining that their website does not state they provide jobs, but that they give breakdowns for auditions. Another response indicates the customer initiated a chargeback with their credit card and was refunded in full.

Complaint Closing Statistics

0 complaints against Scouting Entertainment Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Scouting Entertainment Group complaints