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Scratch Services, LLC complaints

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375 Alabama Street Suite 360
San Francisco, CA 94110 | Get Directions

(844) 727-2684

http://www.scratch.fi

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Total Amount in Dispute:
$39,297.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Scratch Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Scratch Services, LLC

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2/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20,382.10 Amount Settled: $0.00

Customer Complaint

1/20/2023

I received a letter in the mail stating that I am in default of a loan #8058598906 since October 15, 2022 for $20,382.10 . I do not have any loans or an account with them. I believe this is an attempt to scam money. Resolution Sought Cease and desist any further communication with me.

2/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $18,914.81 Amount Settled: $0.00

Customer Complaint

1/19/2023

I received a notice of default and demand for payment letter in the mail today. I have never done business with Scratch Services nor have I heard of them. Resolution Sought I owe this company nothing and want a letter from them indicating that this letter was sent in error. Is this a scam?

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