Find a reputable business?

Complaints and Resolutions

Scripps Health complaints

Read Complaints File Complaint View Full Report

4275 Campus Point Court
San Diego, CA 92121-1513 | Get Directions

(800) 727-4777

http://www.scripps.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Scripps Health closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Scripps Health

Sort by

9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

8/23/2022

I went to Scripps Memorial Hospital ER for treatment for severe diahrea and abdominal pain on Friday this week. My husband drove me there at 8 am. No one was in lobby at that time. My husband helped checked me in. I could not walk due to Osteoperosis and was in a wheel chair. I was in pain. My primary told me to go in for evaluation because I have Kidney disease and Every time I ate or drank I went to bathroom had severe diahrea and all night. I had to wait nine hours and dr discharged no IV fluids and no pain medication and no one gave me a room or a blanket or pillow for comfort by noon the lobby was crowded and two ppl got a room behing me that was not as severe as I was and I want to know why I was not treated in a room with IV fluids or IV pain medication for comfort. I want to make sure this never happens again because this is all covered under Cigna insurance and I have complexed health issues and I need to properly be cared for when I have health issues. Please have director or someone in charge contact me asap. when I go to scripps Memorial I need to be treated like everyone else with respect kindness. and get all my health conditions properly looked at with IV fluids pain medications which was not on Friday. they even told me I had gasterinitous. the Dr. and I had to call them back to up my prednisone 20 mg. the next day for my stool control. inflammation. Resolution Sought Not have this happen ever again. I need medical attention for all complexed issues IV treatment pain medication and not to be sitting in lobby to be exposed to covid when it says on my chart that I have autoimmune issues. they need to isolate me for my lupus condition I was there before all the people showed up.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile