Find a reputable business?

Complaints and Resolutions

SCRTC complaints

Read Complaints File Complaint View Full Report

1399 Happy Valley Road
Glasgow, KY 42141 | Get Directions

(270) 678-2111

http://www.scrtc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SCRTC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SCRTC

Sort by

6/16/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/10/2021

Customer service and internet problems. I have called many times and always get rude people. The equipment isn't working properly but always say it ain't nothing to do with their end. I pay plenty for the internet and 90 of the time don't even receive 50 of it. When we call we get stuck with same technician and we get an attitude. Now they called and said they are taking the equipment and we can fend for ourselves on the wifi problems. They said buy your own then. Resolution Sought I would like at least some credit towards the bill. We have had problems every since we got the equipment. Then actually have someone fix the problem.

Company Response

6/11/2021

Ms. Fisher has internet service of 500 mgs. Testing by the sophisticated equipment used by South Central indicates that the service provided to the Fisher residence is within the tolerances for the service to which she has subscribed. It is the understanding of the employees at South Central that the belief of the customer that the service provided is not in accordance with that subscribed is based upon a reading by their xbox or boxes. Those readings are unreliable and in this case are wrong. The level of service has been measured on more than one (1) occasion and the subscribed service is provided.

Customer Rebuttal

6/13/2021

I have not even used it through the boxes I have. I used the scrtc website speed test. Right through the site of theirs. I have pictures to prove it.

Company Final Response

6/15/2021

Please review to the original Company Response. Thank you!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile