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SCS Pooled Trust complaints

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100 Boulevard of the Americas
Lakewood, NJ 08701 | Get Directions

(718) 971-2509

http://www.scspooledtrust.org

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Total Amount in Dispute:
$146.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against SCS Pooled Trust closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against SCS Pooled Trust

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11/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $146.03 Amount Settled: $0.00

Customer Complaint

10/25/2022

Company Receives fund every month to pay Verizon Bill and they take a 25 dollar monthly fee for there service. September which was due October 6 2022 payment was never received BY PHONE COMPANY. Spoke with case manager, Karine Epan on October 17-21. Everyday she has told me the bill was paid. When I ask for the confirmation number she doesn't HAVE ONE YET. Now Verizon is threatening to interrupt my services BY OCTOBER 27 FOR NON PAYMENT AND HAVE CHARGED A LATE FEE. I Have a lot of health issues and need to keep my phone on. In the past I've had the same problem for non BILL PAYMENT WENT THEY ARE RECIVEING THE FUNDS ON TIME AND JUST DONT CARE ABOUT MAKING THE PAYMENTS ON TIME Resolution Sought I would like to speak with a supervisor and get this bill paid before October 27, 2022 is went the service will be interrupted due to SCS Pooled Trust diligence. Thank you

Company Response

10/26/2022

The Case Manager Director, Kim Purnell, spoke to Idella 10/25/22 and 10/26/22. Based on the mail received, it does not appear that Idella’s Verizon bill was included with her September Deposit. This is what caused the initial delay in the payment. Ms. Purnell addressed Idella’s concerns and is willing to reverse the October Monthly Fee to help with any late fees that may occur. A digital payment has since been made to Verizon, which should stop the threat of service disruption.

9/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/2/2022

I used to be with Chase Bank. I was with Chase Bank for more than 20 years. I remember the bank compromised me a couple of times I'm but it was nothing serious so I never charged and never fall charges. CSC Pool trust From 100 boulevard of America Lakewood NJ 08701. Took out of my account exactly $900. Pool trust told the bank that they have a signature which is impossible because I have no recollection of this company at all. I asked the bank to show me the signature they said I have to get a court order to see it. Pull trust took my money and now they don't want to give it back what can I do to get my money back. I'm followed complaint on Friday to the police department. I didn't do it last month because I have Vertigo it's very difficult for me to get around. I also have proof I have brought a goal for my doctors I have a home attendant to help me from time to time because I fall down a lot. I'm 66 years of age I lived in New York all my life and worked at my end all my life to have someone just take my money I don't think it's right can you help me please. Resolution Sought I live in New York City but I actually live in The Bronx. I have no clue how to get my money back I even told pool trust to call me with the managers so I can explain to them that they made a horrible mistake. My friend told me to close the bank account with Chase because they're gonna continue to take your money and that's exactly what happened I didn't see June or July's social security check. I had to pay my rent twice because pool trust took my money. I'm gonna follow complaint on Friday w

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